Important INFO regarding Flower & Gift delivery at Nove.
Please, read this paragraph.
Nove is a small town and the range of goods there cannot be compared with the capabilities of Kiev, Odessa, or Kharkov, etc.
Nevertheless, we really would like very much the recipients in Nove to not be deprived in any way in comparison with residents of a large cities. We will do anything we can to provide the delivery of any flowers and any gifts from our catalog. However, it is possible at the only one case: If the order is placed and paid in advance, at least 3-4 days prior the delivery date.
In this case, we have enough time to prepare all the flowers and gifts ordered.
If your order is supposed to be fulfilled at the same day, that it arrived - Alas! At such case we could collect the ordered items from the those, that are available in Nove stores at the moment. Needless to say, that partial substitutions are inevitable: some flowers in a bouquet or arrangement, gifts, or their components, etc.
We should assure our customers however, that our florists do their best for keeping "the spirit", or "general impression" same as a photo on the site creates. We keep the color, size and class of the flowers primarily. If the new flowers are less expensive, then we take just more number - so that the cost of the composition remains unchanged.
The same can be said about gifts. For example, you ordered a set of fish delicacies, but the courier could not find, say, "Cold smoked Oil fish" in the Nove stores. The courier then will buy another one of the same (or higher) class fish.
One more item that might be unavailable at our town is Macarons. We offer it as a part of some arrangements as well as a separate gift. This delicacy is quite rare here and we could either substitute it with Raffaello candies or to move delivery 2-3 days ahead. At this case we could mail macarons to our flower shop for delivery here.
We'll contact the customer at the cases that substitutions are significant and discuss options.
OUR STRONG RULE:
we substitute unavailable products with more expensive goods of a higher class only - WITH no ADDITIONAL fees.
For example, if the ordered Classic roses are not available in our store, we deliver Elite roses also WITH NO EXTRA charges.
Roses, chrysanthemums, gerberas, magnificent eustoma, spring tulips, summer camomiles and gladioluses, autumn asters and dahlias.... These flowers and a lot more other flowers are available in our Novoye flower shop. Magnificent bouquets, original flower compositions, the huge choice of gifts for your family in Novoye. Look through our catalogs and the wish to please your family in Novoye will grow with each next page. Send a stylish bouquet or an original gift to Novoye. First, your family will be surprised of the fact of flower delivery itself as it is absolutely unusual thing for Novoye. And secondly.... such gifts they definitely have never seen there in Novoye ! The point is that we order some original products individually at factories that are located around Ukraine. We could mention as a samples the chocolate bear with a heart, it's weight is... a half
of kilo! Extra large soft toys (bears, hares, pandas) which can be up to 180 and even 200 cm per your wish. Filling such orders as you realize, requires extra time. 2-3 working days are normally enough for us to organize producing and delivery of such an individual products to Novoye.
Novoye women like to receive as a gifts home pants in a pots. It is understandable since such live gifts will please them for many years. Needless to say, that it is possible if they are taken a good care of.
Send a joy to your relatives in Nove as often as you can!
Make your darlings happy today - send flowers by our Nove local flower salon
It's easy to show how you care. Internet makes people feeling close even if they are far apart of each other. How the physical illusion of your love and care could be obtained?
Just 10-15 minutes at this site and your darlings in Nove receive a real prove of love and care!
If you prefer to spend a minimal time - order the most popular and loved by receivers flowers - Red Roses bouquet. You'll see 3 options of Red Roses, as well as of each other roses color. Prices are also different.
Elite Luxury Red Roses
, Elite White Roses
, Elite Pink Roses
, Elite Yellow Roses
and any other color of the Elite roses are imported from Holland, Ecuador or Kenya. These roses are amazing: large buds, thick and really long stem (up to 1 meter!). And another great thing about these imported roses is that they keep fresh for a long time - up to 10 days if they are taking a good care of. It means daily changing the water, low air temperature (at least not keeping them under the Sun rays), daily sprinkling, cutting 2-3 cm of stems when changing the water.
All other roses options are locally grown in Ukraine. Classic roses have of 60-70 cm stems, the option #3 units a cute roses of 40-50 см stems.
Florists of our Nove flower salon create also a various roses bouquets, some are quite unusual and impressive. Check the "Roses" page of our Catalog completely and find bouquets that combine roses of 2 or more colors, or roses arranged in a boxes.
If you are ready to spend more time for searching for something special, visit a page with our samples of a mixed flower arrangements
. Some of the masterpieces that were created by our florists definitely will definitely draw your attention.
Is delivery of any bouquet or gift from Nove flower shop guaranteed?
Yes, any item can be delivered. However it can be done if the order arrives at least 2-3-4 days prior delivery date.
Take into consideration, that we actually are a local Nove flower shop and sell a fresh flower bouquets and arrangements. One day we thought, that it would be a great idea to please our customers by adding some lovely gifts for delivery. We did. Then we got more ideas and added more items. The list of items that can be delivered in Nove is really impressive now.
Needless to say, that getting orders for flowers and, say, a soft toy, or delicacies basket, or a set of chocolates or cosmetics, we have to search for those items around at the local supermarkets and shops. Sometimes we have to visit up to 10 shops unless we find and collect the right things.
Sometimes it happens so, that we can't find it at the Nove shops. At that case we organize its mailing from the other Nove.
By the way, it makes sense for flowers as well. The point is that flowers is a product, that can't wait to be bought for a long time. Flowers are supplying and selling at our Nove flower shop permanently, so, availability and number of flowers that are available at the moment change constantly. It may happen that the ordered flowers are not available at the moment, but its supply could be provided during the next 2-3 days.
Such extra efforts and expenses we totally take on our behalf. All we ask our customers for is to give us enough time to fulfill their flower and gifts delivery orders.
If the order arrives "for today delivery", we have no time to collect all the necessary flowers and items from the other cities. At such case we'll have no other way, than to substitute some flowers or gifts with those, that are available at the moment.
Could be flowers and gifts delivered as a "surprise"?
We realize, that most senders would like to surprise the receivers. Almost every customer requires us to "just go to the address" and do not make any prior calls. Otherwise there will be no "surprise"!
Well... Let us explain something and... you might change your mind after reading it.
We faced a lot of different situations during the 20 years of running this business. It happens that the sender is sure that receiver is at Nove, but... she actually can be at the other town and sometimes even at the other country! At such cases we could either to re-direct order to the other location or to cancel it if receiver is not available for meeting with us.
To know that we have to call her and to ask for a time & place that is convenient for her to meet with us.
IMPORTANT: When calling the receiver we introduce ourselves as "International Greeting company". We say, that we have a very nice surprise for her and ask about the most appropriate time & place for a personal meeting with her/him. Receiver sets such time and we then 100% are sure that delivery will take place.
So, she knows nothing about what we are going to deliver, except that it is "a surprise"!
At the case we "just go to the address" there will be no way to refund a customer if nobody opened a door or people who live there do not know receiver, etc.
If we can't get through by phone to the receiver, we use all other known ways to contact her/him: Viber, sms, What's app, etc. If all our efforts fail, we then inform a customer about it and follow his further instructions. At the case delivery is not possible at all, we refund a customer, deducting 20% of the order value for covering the bank commission and our time & efforts.
If the receiver answers, but says that she is off Nove, we ask about the date she returns back and inform a customer about moving delivery date.
If she is at the other town than Nove, we ask a customer if he approves delivery at that other town. The re-direction additional charge at this case is 15% of the order value.
How the order for flower delivery in Nove could be placed?
Actually it's very easy. Just search our Nove Catalog and make your choice. Send it into a cart. Then you could return back to Catalog and add something else. Go to the next stage after you finish shopping - click "Place order" button. Type in all the information that is necessary for us. Do not forget to provide us with the phone number of the receiver. It is the most important as we have to call the receiver before delivery to make sure we meet her.him in person
Payment the order is the 3rd, last stage "Pay the order" button. As you could see at the opened payment page, we accept VISA or MASTER cards for on-line payments.
Sometimes our customer have some problems of paying the Nove orders. Please, take into consideration, that all authorizations are providing by the banks-issuers, i.e. banks, that issued the Visa or Master cards. So, please, call your bank for assistance if you are intended to pursue the payment of the flower delivery order for your friends in Nove.
One more way to pay the international order would be through TransferWise most reliable company. It would take 15-20 minutes to clear things and to register there, but then you could easy pay any bill at any part of the World through this site. A few our customers use it and are happy with it. Except other benefits, we would mention a high security. Look, if you register at TransferWise and then use it for many (all?) payments, you are not going to spray out your card data at many sites, but use one reliable site for all payments.